Support · applicants and members
Support and onboarding
AutoMasteri support helps applicants and members keep questions, onboarding, and next steps clear without confusing an enquiry, app download, or support request with confirmed enrolment.
Support topics
New mentorship application
Start with the short application so your business challenge and preferred contact route can be reviewed.
Lead tracking
Every serious enquiry needs a clear owner, next action, and follow-up status.
Meeting route
Product demos and serious setup calls should be booked through meet.hostao.com.
Lead follow-up
Use WhatsApp intake for urgent leads or failed form submissions.
Client onboarding
Qualified clients use the learning/app hub for checklists, tasks, and mentoring flow.
Support issues
HelpKit-backed support should keep onboarding and customer questions trackable.
Common support questions
Refunds for single courses and Silver follow the refund policy.
My mentorship application did not submit. What now?
Use the WhatsApp fallback so your enquiry is not lost.
Can I access the learning app directly?
The learning app is intended as a client implementation hub after qualification, not the main public sales path.
Which workflow should I improve first?
Submit the mentorship application with the business problem. AutoMasteri reviews the workflow and recommends a practical first priority rather than forcing a product.
Where do calls happen?
Use meet.hostao.com for Automasteri product demos, strategy calls, and setup reviews.
How is the enquiry tracked?
Each serious enquiry should have one owner, one next action, and one clear outcome.
How quickly will I receive a response?
AutoMasteri reviews applications before confirming the next step. Use the WhatsApp fallback if the form fails or the enquiry is time-sensitive.